FAQ


Food

Q: Can I taste the food before I sign a contract?

A: Yes. Deco Catering KC offers complimentary tastings for all clients. It is important to us that you trust us to give you the absolute best food for your event.



Q: Will the Deco Catering KC staff cut and serve my wedding cake? Is there an additional fee?

A: We do not charge you a fee to cut the cake. The charge is for plates and forks.



Q: Does Deco Catering KC allow clients to take home or keep leftover food after an event?

A: No. To prevent food-borne illnesses, Deco Catering KC does not allow leftovers to stay with clients. An accurate guest count will allow us to determine the right quantities of food to bring to your event to reduce the likelihood of excessive leftovers.



Q: Is Deco Catering KC familiar with the event facility?

A: Deco Catering KC works at many venues all over the greater Kansas City area. The Event Coordinator will also conduct a site visit with you before the event.



Q: Will Deco Catering KC need access to a kitchen and how early?

A: If there is no kitchen on site, we can bring one! Our arrival time will depend on the set up and menu involved with the event.



Staff

Q: How many staff persons are needed for my event? How will they be attired?

A: We recommend the number of servers needed for your event based on the type of food service you would like and the amount of set-up required. Servers wear all-black clothing.



Q: What is a proper gratuity for service staff?

A: We recommend 15-18% of your food cost, which is always itemized on your Deco Catering KC contract. We would be happy to help you determine a proper gratuity based on your specific event details.



Pricing/Other

Q: Are linens provided and included in the price?

A: We provide white or black linens for all of our buffet stations at no additional charge. Deco Catering KC can assist you in selecting custom linens for your guest tables, cocktail tables, etc., and are charged according to the rental price.



Q: Does the price include tax and additional fees?

A: Our quotes and contracts have everything itemized so you see the subtotal and tax. Gratuity is not included and is at the client’s discretion at the time of the event. Any gratuity received is distributed evenly to our service staff.



Q: What are the deposit and payment arrangements?

A: We require a $500 deposit to secure our services for your date. We limit the number of events each week to ensure the best customer service possible, therefore tend to book dates in the peak season months in advance. The final balance due must be received 10 business days prior to the event.



Q: What are the cancellation/postponement policies?

A: The deposit is non-refundable. However, we can apply it (less $250 fee) to another event occurring within 90 days of the original date (based on availability).



Q: When is the final head count is due?

A: We need to know your final guest count 15 business days prior to your event. If you have ordered some specialty items that may take longer for us to procure, then we will let you know!